Frequently Asked Questions

The Workwear Lab is a dedicated branding company offering workwear solutions to various companies. Click HERE to find out more.

To guarantee your logo is of the highest quality we would need an EPS or AI file. You may send PDF’s and Jpegs if you do not have the other options and the artwork team will check and advise if the file needs redrawing and any costs associated with this. Please click HERE for more information.

Payment can be made by debit card or credit card. We accept all major credit cards. We can only accept credit card transactions up to £1000. Please use your order number as the payment reference, this can be found on your order acknowledgment.

We aim to brand your items within 5-7 days and then despatch. This depends on stock availability and current job levels.

We aim to brand and deliver within 10 days from artwork approval. Please inform our sales team of deadlines before orders are placed. Delivery dates are subject to stock availability and production times. Delivery dates are fixed upon final artwork approval.

A visual is sent via email after we have processed your order. We send visuals to ensure all spellings are correct and you are happy with the placement of your logo. We cannot proceed to production unless we have a written approval. Please note once we are given approval it is not our responsibility for any artwork errors.

Orders over £99.00 plus VAT are free of charge. If your order is under this then we charge £5.99 for next day delivery if it is going to a UK mainland address. For deliveries outside Mainland UK (Scottish Highlands, Northern Ireland, Channel Islands and Isle of Man) there will be an extra delivery charge. For International  deliveries please see costs HERE

If your order has not been delivered by the confirmed date or you want to check when it will be despatched, please contact our dedicated service team on sales@theworkwearlab.com and use your order number as the subject title.

Unbranded clothing will be despatched once payment has been received and within 1 – 2 days.

We use DPD to send orders. For a UK mainland address it is sent out on a next day delivery. We can offer timed Saturday deliveries at an extra cost. Please note for deliveries outside the UK, delivery times may be up to 3 days. This will be confirmed when the order is placed.

Yes, you can order plain samples of any of our products and we recommend this if you are ordering something new. We charged in full for samples but they can be returned without a restock fee (within 28 days) or used as part of a future order.

We have access to many different clothing suppliers and are confident we can source the brand you need.  Please contact our team HERE with the details.

Yes, we can send out your order to various addresses for a surcharge. Please contact our team here who will arrange this for you.

Yes, we can. We can send you prices for just the decoration. Please note we are not liable to replace any garments in the unlikely event they a\re damaged during the process. Please click HERE to email our team.

Plain items (no logo) can be returned within 28 days of receiving your order. They should be returned in their original condition in their packaging and tags (where available). You can request a return HERE. If we have not received a request within 28 days then we will assume you are keeping the goods and a return won’t be authorised.

Once an item is branded, we unfortunately cannot issue a return. If your item is faulty we need to be notified via email within 48 hours of you receiving the order. Please also send accompanying images.

We aim to process refunds within 14 days. It will be paid back into the account it was originally paid with. Once the refun has been issued it can take 3-5 days for the funds to arrive into your bank.