Returns

Returns Procedure

Everything you need to know about returning your order, whether it is a plain garment or a customised and personalised item.

01 / Returning your order

Two different return options

Plain (Non-Customised)

Return within 28 days

Plain and non-customised items can be returned within 28 days of receipt for a refund or exchange, provided they are unused and in their original condition.

  • Returned within 28 days of receipt
  • Unused and unworn
  • In the original condition
  • Original packaging retained where possible
  • Refund or exchange available

Customised & Personalised Items

Need to discuss your order?

If you are unhappy with a customised or personalised item, please contact our Customer Support team.

Because these items are made specifically for your order, they cannot normally be returned simply because they are no longer required.

If you believe an item is faulty, incorrect or differs from your approved order, our team will investigate the matter promptly.

02 / How returns work

A straightforward returns process

01 Contact us Tell Customer Support which item you would like to return.
02 We review the request We check your order details and the reason for the return.
03 Return authorised We confirm the next steps and provide return instructions.
04 Goods received We receive and inspect the returned items.
05 Refund or exchange We process the agreed refund or exchange as quickly as possible.

03 / Returning plain items

Return eligibility

Can be returned

  • Within 28 days of receipt
  • Unused and unworn
  • In the original condition
  • Original packaging retained where possible

Cannot normally be returned

  • Worn items
  • Washed garments
  • Items damaged after delivery
  • Customised or personalised items unless faulty or incorrect

04 / Customised & personalised items

Every customised order is unique

When we can investigate a return

Embroidered and printed garments are produced specifically for your order and cannot normally be returned unless:

  • The item is faulty
  • We supplied the wrong product
  • The garment differs from your approved artwork or order

If you think there is a problem, contact Customer Support and we will investigate it as quickly as possible.

Need help with a return?

Our Customer Support team will guide you through the returns process and explain the options available for your order.

Contact Customer Support